Trust Center

What attorneys actually see, in aggregate.

We publish the same network-level numbers we use internally to monitor platform health. No per-firm breakdowns, no marketing gloss. If a number isn't here, it's because the data is too thin or the privacy review hasn't cleared it yet.

Network aggregates

Median lead-to-matter rate

32%

Across all practice areas, last 90 days. Premium Match cohort runs higher (~46%); Direct cohort runs lower (~22%).

Median response time

1.8 hr

From lead intake to first attorney action. P90 is 7 hr -- attorneys with availability published get faster routing.

Refund rate (rolling 30d)

1.2%

Across all attorneys, of all completed transactions. The bar's been below 2% for 12 consecutive months.

Insight surface coverage

94%

Of active attorneys with at least 30 days on the platform see at least one cross-product insight per week.

Figures shown are platform-wide aggregates as of the most recent nightly refresh. Last verified May 2026.

What you can rely on

No per-firm data

Every number on this page is computed across the full attorney network. No single firm's results are exposed, even in aggregate cohorts of fewer than 10.

Honest empty states

When data is too thin to compute (less than 90 days, fewer than 10 attorneys in a slice), we show 'insufficient data' rather than a manufactured number.

Disclosure on methodology

The methodology page explains how each number is computed, including what counts as a lead, a matter, an accept, a refund, and how the windows roll.

Refresh cadence

Numbers refresh nightly via the same cron that powers the per-attorney analytics surface. Last-refresh timestamp is published on each row in the live version.

Want to see your own numbers?

Try the analytics surface with example data

Walk through the same dashboard attorneys see, without signing up.

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Browse anonymized industry insights

What the cross-product insight engine emits across the network.

See insights